Are you listening to me right now3/1/2024 ![]() Matt Abrahams: Thinking back to then and bringing it forward to now, what are a couple of the best practices you can share about hybrid and virtual communication? I actually worked for the early 1990s version of Zoom. Our students really enjoy and get a kick out of showing the video we have of you selling the first video conference technologies from the last century. One thing many folks don’t know about you is that you were a true pioneer in virtual communication. It’s the idea to help people become aware of those disfluencies. And today, of course, there’s an app for that. Matt Abrahams: I remember banging books, ringing bells, clapping hands. Well, we don’t bang books anymore, do we? But we still help students to be more confident and fluid in their verbal delivery. We would actually bang a book on the desk each time they did it. And to this day, that is something I still really enjoy, and I know you do, too, helping students craft engaging storylines from dense, complex or highly technical material.Īnd I also remember - do you? - how we helped students reduce filler words like uh, um, and like from their verbal communications. Kristin Hansen: Our challenge, back at that time, was helping students in technical degree programs to convey complex ideas in more accessible ways. What are one or two best practices you find yourself still highlighting after all of these years? Back then, we had a lot of fun helping our students communicate better. Matt Abrahams: Things get better with age, at least I hope. Kristin Hansen: Well, as they say, Matt, time flies when you’re having fun. We taught our first public speaking class together in Stanford’s engineering school while undergraduates three decades ago. We have known each other for a long, long time. There are lots of things I would rather do before 8:00, but I truly enjoy teaching with you. In fact, there’s nothing I’d rather be doing every Monday before 8:00 in the morning. Kristin Hansen: Well, Matt, I always have fun talking and teaching with you. Beyond her lecturing at the GSB, Kristin is the executive director of the Civic Health Project and a board member of the Listen First Project. Beyond teaching our class, Kristin recently co-taught Leadership for Society: Big Arguments, Courageous Leadership. Today, I am so excited to be joined by my strategic communication teaching partner and longtime friend, Kristin Hansen. Welcome to Think Fast, Talk Smart: The Podcast. I’m Matt Abrahams, and I teach strategic communication at Stanford Graduate School of Business. But not talking - that is, listening - is as important, if not more important. We often equate communication with talking.
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